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Refund Policy
Refund Policy
Return Exchanges
All return exchange requests must be submitted in writing to customerservice@rudeawakeninglingerie.com within 2 hrs of receipt of merchandise and require prior authorization from Rude Awakening Lingerie & More BEFORE returning any merchandise. We will email you with shipping instructions in order to be a valid return. No sales are guaranteed and all sales are considered Final Sale with Store Credit only to apply to a future order. Shipping costs are non-refundable, non-reimbursable. After you receive our email approval with return instructions, all items must be returned in their original package with all original tags still intact, unworn, and in the same condition shipped. We carefully inspect each item and can reject any return if considered worn, dirty or missing tags or packages. We do not accept any returns or exchanges for the following items: accessories, sale items, shape wear, girdles, panties, bras, lingerie, costumes, swimwear, and seasonal. All seasonal and clearance or final sale items are not valid for a return exchange. Unauthorized returns will not be accepted and may be shipped back at the customer's expense.
Package returns made by the shipping carrier marked "refused", "rejected", "undeliverable", "wrong or insufficient address", "no answer / too many attempts", or similar, are held at store credit only with all shipping costs non-reimbursable. Additionally, any secondary shipping (re-ship) is at the responsibility of the customer.